Dagmor

Dagmor helps teams review recorded customer calls and understand what happened across a whole campaign. Bring in the recordings and use the Call Log to find each call by its original name. Read the transcript when you need the words quickly, or open the recording when you need to hear it. Teams can control their own review scripts, build specific scripts for a campaign, or let the software suggest one from recurring patterns in sample calls. Human reviewers can check the calls and score agents. Agents can see their Hero Scores and the best examples of good work. Managers can read simple reports on results, conduct, coverage and trends. Dagmor also keeps what customers said between survey questions, where ticked answers and scores alone can miss the reason behind them. A team can use the full calling and review workflow or simply drop in recordings and take the reports it needs. The first eligible campaign costs nothing upfront if the customer stops there. After that, Calls and Analysis together cost four euro cents per recorded minute, rounded to the nearest euro.